Q: Are customs duties included in the product price?

A: No, customs duties and taxes are not included in the product price. Buyers are responsible for any additional charges upon delivery.

Q: How can I estimate customs duties and taxes for my order?

A: Customs fees vary by country. It's best to contact your local customs office for an accurate estimate.

Q: Will I receive an invoice for customs duties and taxes?

A: Yes, the shipping carrier will provide an invoice for any customs duties and taxes upon delivery.

Q: Can you mark my order as a gift to avoid customs charges?

A: We are required by law to accurately declare the contents and value of every shipment. Marking items as gifts is not possible.

Q: What happens if I refuse to pay customs duties?

A: If customs duties are not paid, the package may be returned or destroyed. Refunds for undelivered items are not guaranteed and may exclude shipping costs.

If you have any questions about these Customs & Taxes, please contact us at: 

[yuki@hexinfashion.com]

[+86 185 5968 0934]